Last updated on 17 October 2026

Important: Schedule 1 contains a Pre-Date Acknowledgement, Risk Disclosure & Release, which limits the claims you can make against us. Please read it carefully before agreeing to these Terms.

Terms & Conditions

1. Introduction

These terms and conditions (Terms) set out the terms on which Connect by Laura Pty Ltd ACN 694 178 231 ABN 74 694 178 231 (Connect by Laura, we, our or us) provides access to our personalised matchmaking and related Services. They apply to all Profile Previews, Introductions and other services provided by us to you unless otherwise expressly agreed in writing.

Our Services are designed to support adults seeking a healthy, emotionally mature, monogamous long-term relationship through a curated, values-led introduction process rather than an app-based or appearance-led platform.

By submitting an application, joining our Database, using any of our Services or confirming that you have read and agree to these Terms (for example, by ticking a box on our application form or Website), you represent and warrant that you have the legal capacity to enter into a binding agreement with us and you agree to be bound by these Terms.

If you do not agree to these Terms, you must not submit an application, join our Database or use our Services.

We may update these Terms from time to time. We will notify you by email of any material change. Changes apply from the date stated in our notice and do not apply retrospectively. If you do not agree to the updated Terms, you may cancel your Membership or ask to be removed from the Database at any time. To the extent permitted by law, if you continue to use the Services after being notified, you will be taken to have accepted the updated Terms. A change will not reduce the Services included in a Dedicated Search term you have already paid for.

2. Services and exclusions

Connect by Laura provides a curated, values-led matchmaking and introduction service (the Services). We review applications, screen Applicants and consider compatibility. We may send Profile Previews and, where both people consent, facilitate Introductions when we consider it appropriate.

We do not operate as a dating app and we do not offer an open browsing or swiping platform.

The Services are strictly limited to screening, assessing compatibility, sending Profile Previews, facilitating Introductions and, for Dedicated Search clients, post-date debrief calls. We do not organise dates, select venues, times or logistics, supervise or attend in-person meetings or otherwise manage your interactions with any person you meet through our Services.

We do not guarantee attraction, compatibility, chemistry, communication, mutual interest, exclusivity or any particular relationship outcome, including the commencement, continuation or success of any relationship.

We only present a potential match where we genuinely believe there is alignment in values and relationship goals. We will not send a Profile Preview simply to meet a number. For this reason, we do not commit to any number of Profile Previews or Introductions under Membership or Dedicated Search.

Coaching Services, including dating coaching, may be arranged on request by emailing us. They are tailored to each individual, with the fees and number of sessions agreed with you before they begin. Coaching Services are separate from Membership and Dedicated Search. Participation in Coaching Services is not a prerequisite for inclusion in the Database or for use of the matchmaking Services.

3. Eligibility and application

By applying to use the Services, you represent and warrant that you:

• are at least 18 years old;

• are currently single and seeking a monogamous, long-term relationship;

• are not living with a partner or spouse;

• are emotionally available and ready to date respectfully; and

• are separated from any previous long-term partnership, if applicable.

Our Services are currently available to individuals who live in or around Sydney or Melbourne, or who are genuinely open to relocating to one of those areas. You must tell us honestly whether you are open to relocating. We may decline an application, or decline to present a potential match, where location means there is no realistic prospect of a relationship.

If your relationship status changes, including if you enter a relationship or become exclusive with someone, whether through our Services or independently, you must notify us in writing as soon as reasonably practicable. We do not send Profile Previews or make Introductions for anyone who is in a relationship.

You agree to complete the application form (or any other form required by us from time to time), including the required audio or video submission, honestly and to provide all information we reasonably request for the purposes of screening, compatibility assessment and safety.

Submitting an application does not guarantee acceptance into the Database, any Profile Preview or any minimum number of Introductions. Acceptance into the Database is at our sole discretion.

We may decline any application, suspend or remove you from the Database or limit your access to the Services at any time, including for behaviour we consider inconsistent with these Terms or with the vision and intention of the Services. If we remove you for a reason other than serious misconduct under clause 12, we will refund any Fees for Services you have paid for and not received in accordance with clause 12.

4. Identity verification

When you apply to join the Database, we may require you to provide a valid Australian mobile phone number, email address and identification document.

While we may take reasonable steps to verify the identity of Clients, you acknowledge and agree that:

• we rely on the information and representations made by Clients in accordance with these Terms;

• you should make your own inquiries as to another person's identity before engaging with them; and

• we do not endorse any Client.

We may refuse to include you in the Database or remove your details if we cannot verify your identity.

5. Personal information and privacy

Any personal information you provide to us will be handled in accordance with our Privacy Policy available on our Website.

As part of your application and any subsequent engagement with the Services, we will collect personal information that you voluntarily provide.

We may also collect sensitive information, including information about your sexual orientation or preferences, religious beliefs, political views, health or disability-related information and any other information you choose to disclose that we consider relevant to compatibility and safety.

By submitting your application and using the Services, you consent to Connect by Laura collecting, storing, using and disclosing your personal and sensitive information for the purposes of:

• reviewing and assessing your application;

• screening and considering compatibility with other Clients;

• preparing and sending Profile Previews and facilitating Introductions;

• where you have consented under clause 6, sharing relevant profile information with Collaborating Matchmakers;

• sending you relationship tools, insights and community updates;

• managing our business operations, compliance and risk; and

• any other purposes described in our Privacy Policy.

Before an Introduction, we may send you or a potential Match a Profile Preview containing selected profile information, such as first name, age, general location, photographs and information relevant to compatibility. We will only share contact details once both individuals have expressed mutual interest in an Introduction and, where you are a Client, you have agreed to the Pre-Date Agreement.

Photographs. By providing photographs with your application, you agree that they may be shared with potential matches in Profile Previews and, where you have consented under clause 6, with Collaborating Matchmakers. Please only provide photographs you are happy to have shared in this way. You warrant that your photographs are recent, clearly show you and that you have the right to share them. You may email us at any time to update or remove your photographs.

We may send you weekly or periodic relationship tools, resources or community emails using methods that maintain confidentiality (for example, BCC). You can opt out of non-essential marketing communications at any time by using the unsubscribe mechanism we provide.

Marketing. We will not use your name, photographs, audio or video submission or relationship story in any marketing, social media or testimonial without your written consent.

If you applied under earlier terms, we will notify you by email of updated Terms and our Privacy Policy, which apply in accordance with clause 1.

6. Profile Previews, Introductions and service process

An Introduction is made once both individuals have expressed mutual interest and we have shared contact details and/or sent an introduction email.

Once an Introduction is made, all communication, scheduling, meeting arrangements and outcomes are the responsibility of the individuals involved.

Our matchmaking process generally involves the following steps, although the order may vary:

• applications, including the audio or video submission, are reviewed and approved for inclusion in the Database;

• potential matches are identified, which may involve discussions with Collaborating Matchmakers;

• we may approach one individual first to gauge their interest and suitability before approaching the other;

• where we consider it appropriate, a Profile Preview is sent to one or both individuals for consideration;

• both individuals express mutual interest;

• contact details are shared and/or an introduction email is sent; and

• the individuals independently arrange their own meeting.

We retain discretion over which individual is approached first, whether a Profile Preview is appropriate, the order in which potential matches are considered and presented and whether a potential match progresses to an Introduction.

Collaborating Matchmakers

We may work with Collaborating Matchmakers to identify potential matches for you or for their clients, including where a Collaborating Matchmaker approaches us on behalf of a client.

When you apply, you consent to your information being shared with Collaborating Matchmakers as part of the acknowledgement you give to submit your application. You give this consent once when you apply and we will not ask for it again for each potential match. Where you have consented, we may share relevant profile information about you with a Collaborating Matchmaker where we reasonably consider it necessary to assess compatibility. This may include, for example, your first name, age, general location, photographs, personality, communication style, values, lifestyle, interests, relationship goals, partner preferences and other information relevant to compatibility. We do not share your audio or video recordings.

We will only share sensitive information with a Collaborating Matchmaker where it is directly relevant to assessing compatibility.

We will not share your surname or contact details with a Collaborating Matchmaker or their client unless both individuals have expressed mutual interest in an Introduction.

We will only share information with a Collaborating Matchmaker who has agreed in writing to keep it confidential, use it only to assess compatibility and facilitate Introductions and delete it when it is no longer needed or when we ask.

Sharing information with a Collaborating Matchmaker to assess compatibility is not an Introduction.

Collaborating Matchmakers operate independently of us. Their screening, verification and matchmaking processes may differ from ours and we are not responsible for those processes or for the accuracy of information they provide about their clients.

If a potential match has come through a Collaborating Matchmaker, we will let you know before an Introduction is made. The same Fees apply regardless of source.

You may withdraw your consent to sharing with Collaborating Matchmakers at any time by notifying us in writing. If you do, we may be unable to consider you for matches identified through Collaborating Matchmakers. You will remain eligible for matches within Connect by Laura.

Audio or video submission

As part of your application, you must provide an audio or video submission answering the questions we specify. If your submission is incomplete or does not give us enough information to assess compatibility, we may ask you by email to resubmit it or provide further information.

We will not send you Profile Previews or consider you for Introductions until a satisfactory submission or the requested information has been received. You will have 30 days from our written request to provide it. Your Membership subscription may continue to renew while your application is incomplete. If you do not provide the requested information within 30 days, we may decline your application. If we do, we will cancel your subscription and refund all Membership Fees paid for your unapproved application.

Your audio or video submission is used only by us to assess compatibility. We do not share the recording with potential matches or Collaborating Matchmakers. We may share our own notes and impressions from it, such as your energy and how you communicate, as part of your relevant profile information.

7. Fees and payments

Membership

Inclusion in the Database is available via a monthly Membership.

The Membership Fee is $29 AUD per month, payable in advance, and renews automatically each month until cancelled in accordance with clause 12.

There are no additional Introduction fees for Members.

Membership provides inclusion in the Database and consideration for potential Profile Previews and Introductions as suitable opportunities arise.

Membership does not include:

• an individualised or proactive search conducted specifically for you;

• any guaranteed number of Profile Previews or Introductions, or any guaranteed timeframe;

• regular progress reports or matchmaking updates; or

• an obligation for us to present every individual who may be compatible with you.

We assess compatibility across the Database and may identify potential matches through existing Members, new Applicants or Collaborating Matchmakers. We may approach one individual first or discuss a potential match with a Collaborating Matchmaker before deciding whether to send a Profile Preview to either person. You may not be notified each time your profile is considered.

You may go for periods without hearing from us. This does not necessarily mean that no matchmaking activity is occurring, nor does it mean your profile is being assessed at all times.

We retain discretion over the order in which individuals are approached and whether a potential match is sufficiently compatible to present. We will exercise this discretion reasonably and in good faith.

Where your application is not approved following payment, your Membership will be cancelled and the Membership Fees you have paid will be refunded.

If you enter a relationship during your Membership, we will stop considering you for Profile Previews and Introductions from the date you notify us. We will treat your notice as a request to cancel your Membership and will cancel your subscription so that no further Membership Fees are charged. No refund is payable for the remainder of a monthly period already paid. You are welcome to rejoin if you become single again.

Founding Members

Individuals who joined the Database before the introduction of Membership may continue on their existing arrangement, under which Fees are payable on a per-Introduction basis at the rates notified to them.

A Founding Member may choose to move to Membership at any time by notifying us in writing. The move takes effect once we confirm it in writing and the first Membership Fee has been paid. From that date, the Membership terms in this clause 7 apply and no further per-Introduction fees are payable. Any per-Introduction fee for an Introduction made before the move takes effect remains payable.

Once a Founding Member moves to Membership, they cannot return to the per-Introduction arrangement.

Payment

(When Membership Fees are due) You must pay the Membership Fee at the beginning of each monthly billing period.

(Automatic recurring billing) Your Membership will continue to renew at the end of each billing period, indefinitely, and you must pay Membership Fees in respect of each period in advance, unless you notify us before the end of the then current period that you want to cancel. Otherwise, we will continue to automatically charge the Membership Fee from your nominated account at the beginning of each period. You acknowledge that your Membership has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to your cancellation.

(Once-off Fees) You must pay any once-off Fees, including Dedicated Search fees and per-Introduction fees payable by Founding Members, according to the due date notified to you by Connect by Laura or as stated on any invoice where applicable.

(Failure to pay) If Fees are not paid when they are due, we may revoke your access and require payment for you to continue accessing the Services.

(Third Party Payment Provider) We use third-party payment providers, including PayPal for Membership Fees (Payment Provider) to collect Fees. The processing of payments by the Payment Provider will be, in addition to these Terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(Changes to Fees) We may change our Fees by giving you at least 30 days' notice by email. If you do not wish to continue at the new Fee, you may cancel before the change takes effect. A Fee change applies only from your first billing period after the notice period ends and does not affect a Dedicated Search fee you have already paid.

Refunds

Except as set out in these Terms or required by the Australian Consumer Law, Connect by Laura does not offer refunds, credit or compensation, including for:

• ghosting or lack of response;

• cancellations or no-shows;

• change of mind;

• lack of attraction or compatibility;

• miscommunication between parties; or

• the relationship not progressing, or you entering a relationship or choosing not to continue dating.

If we decide after you have paid that you are not suitable for our Services, for example because you are not seeking a monogamous, long-term relationship, we will refund the Fees you have paid for Services you have not received.

8. Client obligations and warranties

You agree to act respectfully, honestly and responsibly in all interactions with us and with any person you meet through the Services.

You must not:

• misrepresent your age, intentions, relationship status or other material facts;

• engage in harassment, bullying, abuse, threats, intimidation or any other behaviour that compromises safety or respect;

• repeatedly cancel or fail to attend agreed meetings without reasonable cause;

• use the Services to promote unlawful activity, discrimination or harm; or

• behave in a way that we consider inconsistent with the values and intention of the Services.

You must keep confidential any information you receive about another person through a Profile Preview or Introduction. You must not copy, screenshot, share or use that information for any purpose other than deciding whether to proceed with an Introduction or communicating with that person following an Introduction. You must not contact or try to locate a person featured in a Profile Preview before an Introduction is made.

We may pause or remove you from the Database, decline to facilitate Introductions or end your access to the Services in accordance with clause 12, including immediately for serious misconduct.

You warrant that all information you provide to us is true, accurate and not misleading.

You agree to promptly update us if any material information changes, including your relationship status, location, major lifestyle changes or anything else that is relevant to your suitability for the Services.

Misrepresentation of age, relationship status, intentions, identity or other material facts may result in your immediate removal from the Database and/or refusal of further Services.

9. Disclaimers

You acknowledge that meeting another person, particularly someone you have met through an introduction, involves inherent risk of emotional distress, miscommunication and physical or psychological harm.

Connect by Laura performs basic screening and uses discretion when assessing compatibility and suitability, but does not conduct criminal history checks or formal background investigations. We do not guarantee the identity, safety, character, intentions or conduct of any Client or other person.

You are responsible for your own safety and wellbeing when communicating with, meeting or forming a relationship with any person you meet through our Services.

You agree to take reasonable safety precautions, including, at a minimum:

• meeting in a public, well-populated location for any first meeting;

• informing a trusted friend or family member of your plans;

• ensuring your phone is charged and you can contact emergency services (for example, by calling 000 in Australia); and

• using your judgment if anything feels uncomfortable or unsafe and leaving the situation if needed.

If you feel unsafe or believe that your safety or someone else's safety is at risk, you should contact emergency services and/or seek professional support. You may also notify us if you experience behaviour that you consider unsafe or concerning, although we are not responsible for resolving disputes between individuals.

You accept the Pre-Date Agreement in Schedule 1 when you accept these Terms, including through the acknowledgement you give when you apply. It applies to all Introductions. If you tell us you do not agree to the Pre-Date Agreement, we will not proceed with an Introduction. If you do so, we will cancel any Membership subscription so that no further Membership Fees are charged. If your application has not yet been approved or you have not yet received any Profile Previews, we will refund all Membership Fees you have paid. If you are an existing Member who has received Services, we will refund the unused portion of your current billing period, calculated using the Membership formula in clause 12. The Pre-Date Agreement applies to all Clients, regardless of their service or payment arrangement. It does not apply to Collaborating Matchmakers or their clients, who operate under their own arrangements.

10. Liability and indemnity

To the fullest extent permitted by law, and subject always to any non-excludable rights under the Australian Consumer Law, you acknowledge and agree that:

• Connect by Laura is not responsible for the acts, omissions, conduct or behaviour of any Client, Match or other person you interact with, whether online, by phone or in person;

• we do not guarantee any minimum number of Introductions, any particular type of match or any relationship outcome; and

• you use the Services and participate in any Introduction at your own risk.

To the maximum extent permitted by law, we exclude all warranties, representations and guarantees (whether express or implied) not expressly set out in these Terms. Nothing in these Terms is intended to limit or exclude any rights you may have under the Australian Consumer Law that cannot be excluded.

To the maximum extent permitted by law, our total aggregate liability to you for any loss or damage arising out of or in connection with the Services or these Terms, however caused, is limited to the total Fees you have paid to us in the twelve months immediately preceding the event giving rise to the claim. This limit does not apply to our liability for failing to comply with a consumer guarantee under the Australian Consumer Law or to any other liability that cannot lawfully be limited.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings or opportunity, arising in connection with the Services, any Introduction or these Terms.

You agree to indemnify and hold harmless Connect by Laura, its directors, officers, employees, contractors and agents from and against any claims, demands, losses, damages, costs and expenses (including legal costs on a full indemnity basis) arising from or in connection with:

• your breach of these Terms or any unlawful or wilful misconduct by you, including towards any person you meet through the Services; or

• any information you provide to us that is misleading, inaccurate or incomplete.

Your liability under this indemnity is reduced to the extent that the loss was caused or contributed to by our negligence or our breach of these Terms.

11. Service limitations and security

The Services are made available to you strictly on an 'as is' basis. We cannot guarantee, and make no warranties, to the extent permitted by law, that:

• the Services will be free from errors or defects;

• the Services will be accessible or available at all times;

• messages sent through the Services (where applicable) will be delivered promptly, or delivered at all; or

• any information provided through the Services is accurate or true.

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. However, no method of electronic storage or transmission is completely secure and we cannot guarantee the security of information transmitted to us electronically.

We do not accept responsibility for any unauthorised use, destruction, loss, damage or alteration to your data or information, your computer systems, mobile phones or other electronic devices arising in connection with use of the Services. You should take your own precautions to ensure that the process which you employ for accessing the Services does not expose you to the risk of hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.

12. Cancellation

Cancellation by you

You may request removal from the Database or cancellation of your participation in the Services at any time by contacting us using the details we provide.

You can cancel your Membership at any time by cancelling your subscription through PayPal or by emailing us. To avoid being charged for the next billing period, you must cancel before your next billing date. Cancellation takes effect when it is processed and prevents future recurring charges from that point.

If you cancel by email, your request is received on the date and time your email reaches us. Your request must reach us at least two business days before your next PayPal billing date to ensure it can be processed before renewal. We will process emailed cancellation requests within two business days. If your request reaches us less than two business days before your next billing date and the renewal is processed before we can reasonably cancel your subscription, that renewal payment is not automatically refundable and you remain eligible for the Services for that billing period. If we fail to process a request received at least two business days before your next billing date and you are charged as a result, we will refund that charge. Nothing in this clause limits your rights under the Australian Consumer Law.

Cancellation by us

We may end your access to the Services for a reason other than serious misconduct by giving you notice by email. If we do, we will cancel any Membership subscription so that no further charges are taken and give you a fair and proportionate refund for the unused portion of any paid service, calculated as follows: (a) for Dedicated Search, the fee multiplied by the number of days remaining in the six-month term, divided by the total number of days in the term; and (b) for Membership, the Membership Fee for the current billing period multiplied by the number of days remaining in that period, divided by the total number of days in that period.

We may suspend or end your access to the Services immediately if you engage in serious misconduct. Serious misconduct means material dishonesty or misrepresentation, concealing an existing relationship, harassment, threats or intimidation, abusive or unsafe conduct, a serious breach of confidentiality or any other material breach of these Terms that justifies immediate termination. Subject to the Australian Consumer Law, no refund is payable where we end your access for serious misconduct. Where we have a genuine safety concern, we may suspend your access immediately while we look into it.

Where you decline to accept the Pre-Date Agreement, the cancellation and refund arrangements in clause 9 apply instead of the general provisions of this clause 12.

Effect of cancellation

Cancelling your Membership stops future payments. You will remain eligible for Profile Previews and Introductions until the end of the billing period you have already paid for, provided you remain single and eligible for the Services. No Profile Previews or Introductions are guaranteed during that period. When it ends, you will no longer be considered for new Profile Previews or Introductions.

If you ask to be removed from the Database immediately, we will stop considering you for matches. Subject to the Australian Consumer Law, no refund is payable for the remainder of the paid billing period. If you enter a relationship, you will no longer be considered for new matches from the date you notify us, regardless of how much of your paid billing period remains.

If an Introduction was made while you were eligible for the Services, you and that person may continue communicating and dating independently after your Membership ends. You do not need an active Membership to continue that connection.

When your Membership or participation in the Services ends, we will remove you from consideration for matches. Any Profile Previews or potential Introductions in progress will be discontinued. We will delete or de-identify your personal information within a reasonable period, including information held for us on the third-party platforms we use for applications, records and email. We may retain information where we need it to comply with legal obligations, resolve disputes or enforce these Terms, including records of your acceptance of these Terms. Payment records held by our Payment Provider are governed by its own policies. Where we have shared your information with a Collaborating Matchmaker, we will ask them to delete it.

Subject to the Australian Consumer Law, we will not be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out of the cancellation, termination or expiry of your Membership or participation in the Services.

Survival

Any clause that by its nature would reasonably be expected to be performed after the termination or expiry of these Terms will survive and be enforceable after such termination or expiry, including your confidentiality obligations under clause 8.

13. Location of services

Connect by Laura controls the operation of the Services from headquarters located in Australia. Some Services or parts of them may be operated from, or hosted on mirrors or servers, at various locations outside of Australia.

We make no representation or warranty that all of the features of the Services will be available to you outside of Australia or that they are permitted to be accessed outside Australia.

You are solely responsible for your decision to use the Services from other locations and you acknowledge that such use may be subject to, and you are responsible for, compliance with applicable local laws in relation to your use of the Services.

A notice or other communication to a party under these Terms must be:

• in writing and in English; and

• delivered via email to the other party, to the email address specified in these Terms, or if no email address is specified, then the email address most regularly used by the parties to correspond regarding the subject matter of these Terms (Email Address). The parties may update their Email Address by notice to the other party.

Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party's Email Address, notice will be taken to be given:

• 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in New South Wales, in which case the notice will be taken to be given on the next business day in New South Wales; or

• when replied to by the other party,

whichever is earlier.

This clause does not apply to Membership cancellation requests, which are received on the date and time they reach us under clause 12.

15. General

Governing law and jurisdiction

These Terms are governed by the law applying in New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts and tribunals of New South Wales. Nothing in this clause prevents you from bringing a claim in a court or tribunal in the state where you live, including the NSW Civil and Administrative Tribunal or the Victorian Civil and Administrative Tribunal.

Complaints and disputes

If you have a complaint or dispute in connection with the Services, please email us first. Each party agrees to try in good faith to resolve the dispute within 30 days before starting legal proceedings, except where urgent relief is required. Nothing in this clause limits your rights under the Australian Consumer Law.

Waiver

No party may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

Definitions

Schedule 1: Pre-Date Agreement

Pre-Date Acknowledgement, Risk Disclosure & Release

This Schedule forms part of the Terms. You accept this Schedule when you accept the Terms. It applies to every Introduction. It applies to all Clients, including Members, Founding Members and Dedicated Search clients. It does not apply to Collaborating Matchmakers or their clients.

1. Purpose and engagement

You may be introduced to other individuals for the purpose of a personal meeting or date. This Schedule explains the risks you assume and the terms you agree to before any contact details are shared or an Introduction is made.